Technical Account Manager

Location: Minneapolis, MN

Type: Full Time

Min. Experience: Experienced

 

Technical Account Manager

NetSPI is seeking a Technical Account Manager to work with our clients to fully understand the entire security solution package (information security assessment, penetration testing, and the CorrelatedVM platform) that NetSPI provides. This person will be responsible for providing direct support to client relationships and act as the client’s technical subject matter expert representing NetSPI.  They will also work closely with internal resources to build solutions to meet the client’s needs, while upholding NetSPI’s current offerings and processes. 

The Technical Account Manager will earn a compelling compensation package that includes a strong base and bonus, and a complete portfolio of benefits.

Primary Duties:

  • Cultivate relationships with clients to manage ongoing and future projects
  • Lead design discussions with clients and internal resources to elicit and capture requirements and create working solutions
  • Manage client expectations throughout the professional services engagement and provide post-implementation account management
  • Direct crisis and incident response, working with the sales team, development, technical support, and engineering teams to ensure timely resolution, while communicating effectively with customers
  • Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items
  • Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested action plans
  • Develop deep understanding of customer’s business and operational needs
  • Travel up to 50%
  • Perform other duties as assigned or necessary

Required Skills and Competencies:

  • Minimum of 4 years of professional services, sales engineer, security architect, or similar industry experience
  • Minimum of 7 years Information Security experience
  • Proven client-facing and/or customer relationship management experience
  • Strong understanding of penetration testing, application security and vulnerability assessments

Preferences:

  • Bachelor’s Degree or higher
  • Experience working for a security product and/or services organization
  • Infosec-specific certifications, including but not limited to: CISSP, CISM, CEH, CEPT, OSCP, CISA, CGEIT

 

About NetSPI

NetSPI is a uniquely skilled national security solutions provider that delivers in-depth Penetration Testing, Risk Assessment, and Vulnerability Management Program Development products and services. We pride ourselves on remaining absolutely current and cutting edge in everything we do.

A Disciplined Methodology
Using a mature methodology that has been proven by use in over a decade of pen testing, disciplined by the use of our proprietary CorrelatedVM™ platform, we will quickly become a trusted partner for your clients.

A Big Tool Box with Specialists That Know How to Use Them
True high-end penetration testing involves much more than a consultant using an automated tool looking for "known" vulnerabilities. NetSPI consultants use a wide variety of open source, proprietary, and commercially available tools that best meet the unique needs of each of our clients.

A Marquee Customer List
Clients typically include large enterprises that understand the importance of penetration testing and sound vulnerability management and seek out the best possible provider to augment their efforts. They understand that engaging third-party penetration testing services to help discover, assess, prioritize, and mitigate both internal and external threats to their environment are not just nice-to-have services, but a critical component of their overall security program.

CorrelatedVM has been proven in some of the most demanding Fortune 50 enterprises

The sole purpose of CorrelatedVM is to manage pentesting workflow and time intensive tasks associated with an application vulnerability management program. Our pentesting team has used our CorrelatedVM software for every pentest and assessment engagement for years now. Our proprietary, purpose-built management platform for pentesting and assessment work has been constructed from the ground up and continuously improved over many years and thousands of client engagements. The software, and its invaluable knowledge base, is the direct result of our pentesting experience in some of the most challenging security environments.

Specialties

Penetration Testing, Information Security, Vulnerability Management, Technical Security Assessment, Application Security, Application Code Review, Security Compliance, HITRUST, DEA EPCS, Financial Services Information Security 

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